Abdul Meraj

I am a customer support executive who can manage a team or can handel a backend office task or customer support
My experience is listed below
1.TaskUs (Jan 2024 current)
Customer Support Specialist
• Reviewed customer complaints thoroughly to determine refund eligibility
on a case-by-case basis.
• Investigated suspicious activity, managed reported charges, and
escalated unresolved issues when necessary.
• Delivered exceptional customer service by efficiently resolving customer
(VIP) issues and inquiries.
• Addressed and resolved payment-related queries, including subscription
issues, duplicate charges, and refund inquiries.
• Worked as a pullout Subject Matter Expert (SME) for newly onboarded
employees, collaborated with team leaders to facilitate team meetings
and deliver targeted feedback sessions, driving performance
improvements and ensuring the achievement of key performance
indicators (KPIs).
2.VIRTUAL EXPERTS LLP l 1NDORE (Dec 2022- Jan 2024)
Business Support Executive
E-commerce Operations Specialist - Peta Parts
• Contributed to the success of a third-party seller on major platforms, including
Amazon and eBay, specializing in aftermarket truck parts. Provided
exceptional customer support through ticketing processes and live chat,
ensuring customer satisfaction and issue resolution.
• Managed end-to-end order fulfillment process, including creating and
overseeing AMV shipments for timely and accurate deliveries.
• Generated UPS labels to streamline shipping operations, optimizing
efficiency and reducing shipping errors. Created and managed invoices for
customer transactions, maintaining accuracy and compliance with company
policy.
• Maintained and updated Google Sheets with meticulous attention to detail,
ensuring accurate records of customer interactions and operational metrics.

Looking for a similar role, I am adaptable and eager to learn new things.