Genellen Ponce

With over 10 years of combined experience in hospitality, administrative support, and virtual assistance, I help businesses and organizations deliver exceptional customer service, streamline daily operations, and maintain seamless client communication.

From managing guest relations at five-star resorts to providing remote administrative and healthcare support, I bring a strong background in front desk management, scheduling, documentation, and client care — all focused on improving efficiency and creating positive customer experiences.

What I’m good at & can help your business with:
✔ Virtual front desk and receptionist support
✔ Executive administrative assistance
✔ Customer service (Email, phone, and chat)
✔ Calendar Management & appointment scheduling
✔ Travel Coordination (hotel & flight itinerary arrangements)
✔ Data entry, reporting, and documentation
✔ Online research and data collection
✔ Planning meetings and events
✔ Reservation and booking management
✔ CRM and system updates
✔ Medical Administration support
✔ Insurance Verification
✔ Insurance Pre-Authorizations and claims processing
✔ Guest and client inquiry handling
✔ Billing, invoicing, and payment follow-up
✔ Cross-department coordination and workflow support

Why businesses work with me:
✓ Strong communication skills
✓ Able to work independently and remotely
✓ Attention to detail, proactive and superior organizational skills
✓ Able to maintain confidentiality and adhere to HIPAA standard
✓ Strong background in guest communication and customer service
✓ Tech-savvy and familiar with short-term rental management tools
✓ Proven experience in the short-term rental or hospitality industry
✓ Able to work different time zones (AU/NZ, U.S., Canada, UK) business hours

Let’s connect!
If you’re looking for a reliable, detail-oriented professional to support your team or enhance your client service operations! 📩 Contact me directly here on LinkedIn or via email