Freelance Proof-reader & Editor | Jan 2021 – Present | Remote
Revised and edited 150+ academic essays, theses, and research papers for university students and researchers
Corrected grammar, syntax, and formatting according to APA, MLA, and Chicago styles
Provided detailed feedback and suggestions to improve clarity, coherence, and argumentation
Met strict deadlines ranging from 9 hours to 1 week with 100% on-time delivery rate
Maintained 4.8/5 client satisfaction rating through professional communication and quality work

Social Media & Community Manager | Mar 2020 – Dec 2022 | Cap-Haïtien, Haiti
Managed Facebook, Twitter, and Instagram accounts for a local NGO (3,000+ followers)
Created and scheduled daily content; monitored comments and messages
Responded to inquiries and complaints within 2 hours; escalated complex issues
Analyzed engagement metrics and adjusted strategy to increase reach by 40%
Enforced community guidelines and removed inappropriate content promptly

Customer Service Representative | Jun 2019 – Feb 2021 | Remote (Freelance)
Handled email and chat support for e-commerce clients in English and French
Resolved product inquiries, refund requests, and shipping issues
Maintained 95% customer satisfaction score; reduced average response time to under 5 minutes
Documented interactions in CRM system; flagged recurring problems to management

Volunteer Coordinator | Sep 2018 – May 2019 | Youth Association, Cap-Haïtien
Organized weekly community events for 50+ youth participants
Recruited and trained 10 new volunteers; assigned tasks and supervised activities
Managed logistics, budgets, and communications with local partners
Resolved conflicts and ensured safety protocols during events