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Presentation
Versatile customer service and technical support professional with extensive experience in incident response and security monitoring. Capable of cultivating strong customer relationships and collaborating across teams to resolve issues effectively. Solid foundation in web development complements technical troubleshooting skills, ensuring comprehensive support for clients.
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Offered services
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Background
Customer Service Representative
Handle high-volume customer interactions via phone, email, and chat while maintaining service quality
Resolve inquiries, account concerns, and service-related issues efficiently
Ensure compliance with company policies and financial service standards
Maintain accurate documentation of customer interactions using internal systems
Resolve inquiries, account concerns, and service-related issues efficiently
Ensure compliance with company policies and financial service standards
Maintain accurate documentation of customer interactions using internal systems
Monitoring Specialist
Monitored surveillance systems and motion-triggered alarms to detect suspicious activities
Responded to incidents promptly and escalated security threats following protocols
Coordinated with clients, authorities, and internal teams for effective incident resolution
Maintained detailed reports and trackers for documentation and follow-ups
Responded to incidents promptly and escalated security threats following protocols
Coordinated with clients, authorities, and internal teams for effective incident resolution
Maintained detailed reports and trackers for documentation and follow-ups
Customer Service Representative
Assisted customers with transactions, returns, and issue resolution across channels
Managed escalations and high-priority concerns with professionalism
Built strong customer relationships and contributed to service improvements
Managed escalations and high-priority concerns with professionalism
Built strong customer relationships and contributed to service improvements
Customer Service Representative
Provided technical troubleshooting for audio products (setup, connectivity, repairs)
Assisted customers with orders, refunds, exchanges, and warranty claims
Handled support via phone, email, and chat, ensuring timely resolution
Escalated complex issues and documented all interactions accurately
Assisted customers with orders, refunds, exchanges, and warranty claims
Handled support via phone, email, and chat, ensuring timely resolution
Escalated complex issues and documented all interactions accurately
Bachelor of Science in Information Technology
🇬🇧English
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Working hours
Monday â–ª Today
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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