Marlon silva

The Level 3 Support Engineer is the highest level of technical support within the organization. This professional is responsible for troubleshooting, maintaining, and repairing advanced technical issues involving servers, network infrastructure, and enterprise applications. They work closely with development teams or vendors to resolve "deep-dive" technical bugs and ensure system stability.

Key Responsibilities
Advanced Troubleshooting: Resolve complex technical issues escalated from L2 support, often involving root-cause analysis (RCA).

System Architecture: Assist in the design, configuration, and deployment of server and cloud infrastructure.

Infrastructure Management: Maintain and optimize high-availability systems, including virtual machines (VMware/Hyper-V), databases, and cloud environments (Azure/AWS).

Automation & Scripting: Develop scripts (Python, PowerShell, Bash) to automate repetitive tasks and improve system efficiency.

Security & Compliance: Implement advanced security protocols, manage firewalls, and ensure the organization meets industry compliance standards.

Vendor Liaison: Act as the primary point of contact for third-party vendors and developers to address software bugs or hardware failures.