HR IT
- Interview with candidates by video in the IT sector (network technician N1, N2 and
CISCO Technical Support Agent)
- Sending a report of the interviews to the Manager and the candidates,
- Resume sorting.
VIRTUAL EXECUTIVE ASSISTANT
To process the personal emails of the Data Controller and the Company's professionals
- Driver management: time tracking, creation of monthly schedule and monitoring of the
compliance with this schedule,
- Budget management and profitability of the Company: cash collection of each driver and
each application, tracking fees (parking, carwash),
- Put customer bookings in the relevant platform,
- Management of the company's social networks.
PHOTOVOLTAIC PANEL TELEPROSPECTING
Carry out teleprospecting on qualified numbers,
- Verify that the customer is eligible for the program,
- Enter customer information into the database.

- Ensure the achievement of the qualitative and quantitative objectives of my sector,
- Make a daily visit to the points of sale in my area, (5 points of sale
composed of 5 salespeople and 5 salespeople's assistants)
- Control the hygiene of the points of sale, quality of service provided by the team to the
consumer customers in relation to the standards set up by the Management,
- Conduct a weekly partial inventory of products and a total inventory of
bi-monthly products,
- Verification of the compliance of the real fund with SAGE,
- Manage and monitor the evolution of the sales of the customer portfolio excluding direct sales on various
channels: GMS-BtoB-CHR
- Expand this customer portfolio by prospecting,
- Maintain effective communication with the circuits mentioned above and conveyed the image
of the company,
- Report systematically to the hierarchy.

- Supervise a team of 14 Client Advisors in order to meet and exceed their
objectives in relation to the KPI set up by the Management,
- Do a daily morning breafing by passing on the instructions from the
Platforms/Quality Managers and give advice so that the team can
to improve the execution of these tasks and its mission,
- Make an evaluation, analysis and weekly feedback from each Advisor
customer against the existing KPI and apply appropriate corrective actions if
need
- Train, lead, motivate the team by providing them with the knowledge and skills
skills needed to do their job properly,
- Optimize back-office processing tasks. (sending emails of delay/team absence,
leave, etc )

- Respond to incoming customer emails,
- Take into account customer requests and complaints by providing
solutions in accordance with the process set up by the Management,
- Ensure customer satisfaction.

- Answer incoming customer calls,
- Resolve complaints related to customers' internet malfunctions (Fiber
optical/ADSL),
- Accompany customers on their requests.
- Support for online payments of customer invoices.