RACHEAL NAMPEEBWA
Kampala, Uganda
RACHEAL NAMPEEBWA
Customer Service Specialist
Category : Business management
I am a dedicated Customer Service Specialist with over four years of experience supporting clients across e-commerce, international education, and financial services. I’m known for being empathetic, detail-oriented, and professional, with a strong ability to communicate clearly and build positive relationships that reflect your brand’s values.
My expertise includes multi-channel support through email, live chat, and social media, as well as customer engagement during live selling environments. I’m experienced in handling inquiries, resolving concerns, managing CRM records, and supporting online stores, with familiarity in platforms like Shopify, E-Commerce, and TikTok Shop, along with HubSpot CRM tools.
I support clients by providing reliable, customer-first service that keeps operations organized and customers satisfied. From answering product questions and guiding purchases to resolving issues and maintaining accurate records, I help businesses create smooth, trustworthy experiences that encourage loyalty and repeat engagement.
My expertise includes multi-channel support through email, live chat, and social media, as well as customer engagement during live selling environments. I’m experienced in handling inquiries, resolving concerns, managing CRM records, and supporting online stores, with familiarity in platforms like Shopify, E-Commerce, and TikTok Shop, along with HubSpot CRM tools.
I support clients by providing reliable, customer-first service that keeps operations organized and customers satisfied. From answering product questions and guiding purchases to resolving issues and maintaining accurate records, I help businesses create smooth, trustworthy experiences that encourage loyalty and repeat engagement.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
![Customer Service & Virtual Assistant Support for E-Commerce and Online Businesses]()
Customer Support (Email, Live Chat & Social Media) I provide timely, professional responses to customer inquiries, ensuring every interaction is handled with clarity, empathy, and accuracy. I ...
Engaged customers in real-time via TikTok Live, responding instantly to comments, questions, and inquiries while presenting products to audiences of 2,500+ viewers
Managed simultaneous interactions through live chat and comments, ensuring no customer query went unanswered
Monitored customer engagement metrics and adjusted communication style to improve response rates and satisfaction
Processed customer orders, answered product questions, and guided buyers through checkout with patience and clarity
Contributed to a single session generating $482 in revenue with 34 items sold and 78 new followers
Collaborated with cross-cultural team while serving English-speaking customers in the US and Singapore
Managed simultaneous interactions through live chat and comments, ensuring no customer query went unanswered
Monitored customer engagement metrics and adjusted communication style to improve response rates and satisfaction
Processed customer orders, answered product questions, and guided buyers through checkout with patience and clarity
Contributed to a single session generating $482 in revenue with 34 items sold and 78 new followers
Collaborated with cross-cultural team while serving English-speaking customers in the US and Singapore
Served as primary liaison for 30+ families, responding to inquiries about student progress, behavior, and school programs via email, phone, and in-person meetings.
Identified customer (parent) needs and provided tailored solutions, including individualized learning plans and behavior support.
Handled complaints and sensitive concerns with empathy, de-escalating frustrations and collaborating with administration to resolve issues.
Maintained detailed records of all parent interactions, student assessments, and follow-up communications.
Built long-term relationships and trust through consistent, proactive, and transparent communication.
Drafted clear, professional reports and correspondence for diverse audiences.
Identified customer (parent) needs and provided tailored solutions, including individualized learning plans and behavior support.
Handled complaints and sensitive concerns with empathy, de-escalating frustrations and collaborating with administration to resolve issues.
Maintained detailed records of all parent interactions, student assessments, and follow-up communications.
Built long-term relationships and trust through consistent, proactive, and transparent communication.
Drafted clear, professional reports and correspondence for diverse audiences.
I hold a Bachelor of Arts in Public Relations Management, which provided me with a strong foundation in professional communication, reputation management, and relationship building. My studies focused on strategic messaging, customer and stakeholder engagement, media relations, research, and ethical communication practices. This background equips me to represent brands professionally, handle client interactions with clarity and diplomacy, and support businesses in maintaining positive, trust-driven relationships with their audiences.
- HubSpot Service Hub Certification 08/01/2026
![HubSpot Service Hub Certification]()
I am HubSpot Service Hub Certified, with training in customer support best practices, ticketing systems, CRM management, and service automation. This certification equips me to efficiently manage customer interactions, track inquiries, organize support pipelines, and deliver timely, personalized service that improves customer satisfaction and retention.
- 🇬🇧 English
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