My specialty is taking complex technical information and distilling it into clear, easy-to-understand wording that non-technical users can understand and appreciate. I create user friendly customer facing help centers for businesses that want to provide written tutorials, articles, and FAQs to their customers. With 10+ years of professional experience building customer support systems from the ground up, I can transform the customer experience for your business in ways that not only save you time and money, but increase positive customer feedback, adoption, and retention. I'm available for both short and long-term projects of any size.