Experienced Security Analyst and Technical Support Engineer, I apply my skills in cybersecurity to help organizations defend against cyber threats and risks.

My responsibilities include;
- Vulnerability Management (Qualys)
- Vulnerability Remediation Tracking & Reporting
- Monthly Vulnerability Review Meetings with clients
- Cyber Essentials / Compliance Vulnerability Reviews
- Managed Detection & Response (MDR) Operations
- SOC Incident Review & Customer Reporting
- Phishing Simulations (KnowBe4)
- Security Awareness Training Management
- Remediation Training for Phishing Failures
- Dark Web Monitoring & Reporting
- Monthly Security Reporting
- Client Security Review Meetings
- Security Assurance Operations Support
- Microsoft Defender Security Monitoring
- Risk & Security Posture Reviews
- Stakeholder & Client Communication
- Security Metrics & Trend Analysis [
- Security Service Review Meetings (SRMs/QBRs)
- Security Operations Process Improvement
- Security Documentation, Runbooks & Customer Reports


Below are the list of tools and technologies I use;

Security & Vulnerability Management
- Qualys VMDR
- Qualys Vulnerability Management
- Vulnerability Scanning
- Vulnerability Prioritisation & Remediation
- Cyber Essentials / CE+ Assessments
- Risk & Security Posture Reporting
- Vulnerability Review Workshops


Threat Detection & Response
- Microsoft Defender
- Microsoft Defender for Endpoint
- Microsoft Defender for Office 365 (MDO)
- Managed Detection & Response (MDR)
- Microsoft Sentinel (customer reporting/reviews)
- Security Operations Centre (SOC) Processes

Security Awareness & Human Risk Management
- KnowBe4
- Phishing Simulations
- Security Awareness Training
- Remediation Training Campaigns
- Dark Web Monitoring
- User Security Metrics & Reporting


Microsoft Security & Endpoint Management
- Microsoft 365 Security
- Entra ID (Azure AD)
- Microsoft Intune
- Windows Security Hardening
- Active Directory Security Reviews
- Endpoint Compliance & Management


Service Management & Reporting
- ServiceNow
- Monthly Security Reports
- Security Service Reviews (SRMs)
- Client Security Assurance Meetings
- Security KPI & Trend Reporting
- Security Governance Processes

Collaboration & Productivity
- Microsoft Teams
- Outlook
- Excel
- Word
- PowerPoint
- SharePoint
- Microsoft 365 Admin Ecosystem