I am a high-energy, fast-learning 20-year-old BPO professional with 9 months of hands-on experience under my belt! I thrive in fast-paced environments, and I have spent nearly a year successfully managing a unique mix of Healthcare and Collections accounts.Whether I am helping patients navigate complex medical billing or using my empathy and negotiation skills to resolve tricky collection accounts, I bring a positive attitude to every single call. I love solving puzzles, breaking down complicated info for customers, and turning challenging conversations into absolute wins. I am super coachable, eager to learn new systems, and ready to bring a fresh perspective and a strong work ethic to your team!