With 4 years of experience in customer support and call centers, I have developed a solid expertise in managing and supporting customers, both by phone and by email or instant messaging.

I have a perfect command of:

the management of customer requests (information, assistance, support, resolution of blockages),

the rapid and efficient management of problems,

professional and empathetic communication,

dealing with objections and maintaining a positive relationship,

user loyalty through active listening and adapted solutions,

transaction management and application support

Accustomed to working under objectives, I know how to remain organized, efficient and results-oriented, while guaranteeing a smooth and pleasant customer experience.

Autonomous, serious and very responsive, I adapt quickly to CRM tools and new procedures. My sense of service, my patience and my ability to manage complex situations make me a reliable and effective professional in any customer support or teleconsulting environment.