Boris Manzov
Plovdiv, Bulgaria
Boris Manzov
IT Service Management (ITSM) Consultant
Category : Systems automation
About Me I am a Technical Operations and AI specialist based in Bulgaria, currently serving as a Lead Procurement Specialist at DraftKings Inc. My expertise lies at the intersection of operational excellence and cutting-edge technology, specifically in Generative AI (RAG), Python automation, and Data Analytics.
With a career built in high-pressure, SLA-driven environments like DraftKings, TTEC, and DHL, I specialize in transforming complex data into actionable insights and automated workflows.
What I Bring to Your Project:
Generative AI & RAG: I build and optimize Retrieval-Augmented Generation (RAG) applications using Vector Databases to help businesses leverage their internal data intelligently (Certified by IBM).
Data Visualization & Analytics: Advanced dashboard creation in Tableau and Power BI, providing deep-dive exploratory data analysis to drive business decisions.
Python Automation: Developing custom scripts to interact with Operating Systems and automate repetitive manual tasks, reducing error rates and increasing speed.
Operational Strategy: Leveraging certifications from UC Irvine in Supply Chain Optimization to streamline logistics and inventory management.
Technical Stack:
Languages: Python, SQL (Intermediate), JavaScript (Intermediate).
Tools: Tableau, Jira, ServiceNow, Confluence, Vector Databases (Milvus/Pinecone).
Expertise: ISO 27001, GDPR, Incident Management, and Technical Documentation.
I am driven by a curiosity for AI platform support and intelligent service environments. Let’s collaborate to automate your operations and unlock the power of your data.
With a career built in high-pressure, SLA-driven environments like DraftKings, TTEC, and DHL, I specialize in transforming complex data into actionable insights and automated workflows.
What I Bring to Your Project:
Generative AI & RAG: I build and optimize Retrieval-Augmented Generation (RAG) applications using Vector Databases to help businesses leverage their internal data intelligently (Certified by IBM).
Data Visualization & Analytics: Advanced dashboard creation in Tableau and Power BI, providing deep-dive exploratory data analysis to drive business decisions.
Python Automation: Developing custom scripts to interact with Operating Systems and automate repetitive manual tasks, reducing error rates and increasing speed.
Operational Strategy: Leveraging certifications from UC Irvine in Supply Chain Optimization to streamline logistics and inventory management.
Technical Stack:
Languages: Python, SQL (Intermediate), JavaScript (Intermediate).
Tools: Tableau, Jira, ServiceNow, Confluence, Vector Databases (Milvus/Pinecone).
Expertise: ISO 27001, GDPR, Incident Management, and Technical Documentation.
I am driven by a curiosity for AI platform support and intelligent service environments. Let’s collaborate to automate your operations and unlock the power of your data.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
- 🇬🇧 English
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