Call center agent for more than a year. I am calm, patient and very attentive, I make it a point of honor to understand each customer in order to provide them with clear, effective and personalized solutions. My ability to listen and my natural empathy allow me to quickly establish a climate of trust, even in delicate situations.

Passionate about human contact, I have a perfect command of customer relationship management and know how to adapt my speech to each interlocutor to guarantee a positive experience and optimal customer satisfaction.

Strongly results-oriented, I constantly develop small tips and effective methods to solve customer problems, build customer loyalty and actively contribute to the performance and image of the company.