As a customer relations officer, I put my experience in teleprospecting, customer service and customer support at the service of companies wishing to strengthen their image and commercial performance.
I manage exchanges with rigor, empathy and efficiency — whether it is to prospect, support or retain customers.
From making contact to resolving problems, I make sure to offer a smooth, positive and personalized customer experience on all channels (phone, chat, email).
My strengths: excellent communication, active listening, sense of service, ease with CRM tools and a real passion for customer satisfaction.