As a Level 1 IT Specialist at BruntWork, my focus lies in delivering exceptional support by leveraging my Microsoft certifications and expertise in customer support, collaborative problem-solving, and Microsoft licensing. My role involves addressing technical challenges, ensuring efficient issue resolution, and fostering productive interactions that align with organizational goals.

With over three years of experience in Microsoft 365 support and billing roles, I have contributed to enhancing client satisfaction by assisting small business customers with subscription management, billing inquiries, and service recommendations. My approach is rooted in collaboration and precision, empowering clients to effectively utilize Microsoft solutions tailored to their business needs.