Houeida Louhichi

Houeida Louhichi

Bizerte, Tunisia

Houeida Louhichi

Customer service/ Virtual assistant
Category : Communication
I provide professional customer service support for businesses looking to enhance client satisfaction and loyalty. With experience handling emails, live chats, phone calls, and social media inquiries, I ensure every client interaction is resolved quickly and effectively. I’m highly organized, detail-oriented, and solution-focused, which allows me to anticipate issues, respond proactively, and maintain a positive brand image. Whether it’s troubleshooting problems, processing orders, or providing product guidance, I deliver a seamless and friendly experience that keeps customers happy and engaged.

Key Skills & Services:

Multichannel customer support (email, chat, phone, social media)

Complaint handling and conflict resolution

Order processing and follow-ups

Product guidance and FAQs management

Maintaining brand tone and professional communication

Reporting and feedback collection to improve customer experience

Working hours

  • Monday:08h00 To 18h00
  • Tuesday:08h00 To 18h00
  • Wednesday:08h00 To 18h00
  • Thursday:08h00 To 18h00
  • Friday:08h00 To 18h00
  • Saturday:Not available
  • Sunday:Not available
  • 🇬🇧 English
  • 🇫🇷 French
  • 🇲🇦 Arabic
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