Karabo Mbusi

As a highly experienced Customer Support Specialist with 5 years of experience, I deliver end-to-end helpdesk and administrative solutions designed to help scaling businesses, e-commerce storefronts, and service providers maintain exceptional customer retention. My expertise spans managing high-volume ticket queues, resolving complex customer inquiries, and providing prompt, empathetic assistance across live chat, email, and phone channels.
Leveraging hands-on proficiency with industry-standard platforms—including Zendesk, Shopify, HubSpot, GoHighLevel, and Salesforce—I handle everything from e-commerce order tracking, refund processing, and billing disputes to CRM data organization, account onboarding, and technical troubleshooting. By combining 5 years of hands-on multi-channel experience with efficient workflow management, I ensure every customer interaction is handled accurately, professionally, and with a focus on driving high satisfaction scores.