Maradani Prasad

I am a dedicated Customer Service Specialist with 2 years of experience helping businesses build loyalty and resolve inquiries quickly. I handle inbound and outbound customer communication across email, live chat, ticketing systems, and phone support.My expertise includes ticket resolution, billing troubleshooting, order tracking, returns processing, and managing complex customer issues with patience and empathy. I am highly proficient with industry-standard support tools like Zendesk, Freshdesk, Intercom, and Salesforce.I support my clients by maintaining fast response times, maintaining high customer satisfaction (CSAT) scores, and turning frustrated users into brand advocates. I am available for flexible hours and can adapt quickly to your company’s internal guidelines and workflows.