As a customer success leader with a passion for transforming healthcare outcomes, I align strategic vision, technology, and teams to drive innovation while optimizing client value and sustainable growth. My expertise centers on P&L ownership, strategic account expansion, and developing market-differentiated approaches that maximize annual recurring revenue, retention, and customer lifetime value.

Building Solutions That Matter
Throughout my career, I've led transformational initiatives that directly impact patient care and organizational excellence. At ThoroughCare, I built the company's first product team and achieved NCQA certification for our population health solution—positioning the product strategically in the market.

As VP of Organizational Excellence, I developed comprehensive systems and processes for client support, including automation and AI chat bot solutions that extended and monetized customer support services.

My healthcare operations background at Christiana Care Health System strengthened my understanding of client challenges. During COVID-19, I led infant security system installations, implemented wireless telemetry solutions across multiple hospital floors, and replaced bed management systems for two hospitals—all delivered on time with measurable improvements to patient flow and C-suite approval.

At MEDecision, my transition from management to leadership as Director deepened my appreciation for rallying teams around shared goals while fostering open communication and accountability.

Creating Meaningful Impact
"What you do makes a difference, and you have to decide what kind of difference you want to make."
— Jane Goodall

This philosophy guides my work. My proven ability to identify and solve process inefficiencies while improving departmental workflows enables me to thrive in dynamic environments with multiple stakeholders, concurrent projects, and competing priorities—consistently delivering results on time and within budget.

Ready for My Next Challenge

Due to a reduction in force, I am actively seeking a new role in customer success where my proven ability to architect customer success strategies, build market-leading organizations, and deliver measurable business outcomes would add value. I believe exceptional client success stems from genuine partnership, strategic thinking, and unwavering commitment to our clients' missions.