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Presentation
Hello, I'm Maxime!
I am a customer support specialist with a strong background in customer relations, problem solving and user experience.
I help companies to offer fast, human and efficient support by email, chat and the various CRM tools. All with empathy, clarity and attention to detail. I really enjoy helping users feel listened to, understood and most importantly satisfied.
What I do best:
- Customer support (Email, chat, phone and video)
- Management of requests, complaints and customer follow-ups
- Clear and professional communication
- Mastery of CRM and support tools
- Optimization of processes and customer experience
Do not hesitate to contact me, I am available and very curious to know more about your company!
Sincerely,
Maxime
I am a customer support specialist with a strong background in customer relations, problem solving and user experience.
I help companies to offer fast, human and efficient support by email, chat and the various CRM tools. All with empathy, clarity and attention to detail. I really enjoy helping users feel listened to, understood and most importantly satisfied.
What I do best:
- Customer support (Email, chat, phone and video)
- Management of requests, complaints and customer follow-ups
- Clear and professional communication
- Mastery of CRM and support tools
- Optimization of processes and customer experience
Do not hesitate to contact me, I am available and very curious to know more about your company!
Sincerely,
Maxime
📋
Background
Customer Support Manager
Online challenge of a personality (+1.5 million subscribers)
Reflection and implementation of processes for the support team
Creating macros and resources for the Chatbot
Ticket and priority management on Intercom
Daily relationship with closers
Access and payment management
Answered at +100 requests/day
Daily relationship with the sales teams
Reflection and implementation of processes for the support team
Creating macros and resources for the Chatbot
Ticket and priority management on Intercom
Daily relationship with closers
Access and payment management
Answered at +100 requests/day
Daily relationship with the sales teams
Customer relationship manager
Strategic sourcing and personalized support for musicians,
from onboarding to retention, with direct customer access.
Leveraging and deploying internal tools (SaaS) to strengthen
autonomy, engagement and user experience.
Coordination of musical programming for schools
Premium, with a high demand for quality and an eye for detail.
Management of a portfolio of more than 400 VIP clients per month,
including tailor-made commercial responses, customer follow-up and service
after-sales service.
Management of operations in compliance with budgets and processes
and obligations related to the intermittent plan.
Benevolent management of a team of 3 people and implementation
process space for the Customer Care team.
from onboarding to retention, with direct customer access.
Leveraging and deploying internal tools (SaaS) to strengthen
autonomy, engagement and user experience.
Coordination of musical programming for schools
Premium, with a high demand for quality and an eye for detail.
Management of a portfolio of more than 400 VIP clients per month,
including tailor-made commercial responses, customer follow-up and service
after-sales service.
Management of operations in compliance with budgets and processes
and obligations related to the intermittent plan.
Benevolent management of a team of 3 people and implementation
process space for the Customer Care team.
Project Manager
Design of creative concepts and identification of services
innovative solutions.
Project management from A to Z, integrating creative issues,
logistical and budgetary aspects.
Coordination of field teams and supervision of the voucher
unfolding of events.
Post-production follow-up and customer support, with a strong
sense of service.
innovative solutions.
Project management from A to Z, integrating creative issues,
logistical and budgetary aspects.
Coordination of field teams and supervision of the voucher
unfolding of events.
Post-production follow-up and customer support, with a strong
sense of service.
🇬🇧English 🇫🇷French
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Working hours
Monday ▪ Today
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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