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Technical Support Specialist with five years of diverse business experience, specializing in Windows PCs, Mobile Devices, and Business Software Integration. Troubleshoot phone system sync issues and software glitches. Focus on high-level troubleshooting.

What I Do:

Mobile & Phone Troubleshooting: Resolve connectivity bugs, app sync issues, and device setup for remote professionals.

PC & Windows Support: Troubleshoot software conflicts, system errors, and optimize Windows-based environments.

Business Systems Integration: Integrate tools like Salesforce, Dialpad, and Calendly.

Security & Privacy: Healthcare Management background (UMA, Dean's List) and Certified QuickBooks ProAdvisor.

Business Hours: Monday – Friday, 8:00 AM – 3:45 PM EST.

Remote diagnostics available. Precision Ledger requires a 50% deposit via [Your Payment App] to secure your service window.

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Background

QuickBooks Technical Support Team

Quick Books · 01/01/2019 – Today

This role is where I mastered the art of remote technical support. I learned how to guide people through difficult software fixes over the phone and how to stay calm and professional under pressure. That experience is why I’m now a Certified ProAdvisor and why I’m so confident in solving any technical software issue my clients face today."

Associate Degree

Ultimate Medical Academy · 2024 – 2026

Deans List

04/11/2026

"I’m currently a Dean’s List student at UMA for Healthcare Management, so I bring that same level of academic discipline and focus to every technical issue I fix for my clients."

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Miranda staley

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