IT Infrastructure & Support Engineer with 8+ years of hands-on experience across Banking, Education, and MSP environments. Expert in AWS Cloud, Active Directory, Windows Server, Microsoft 365, LAN/WAN, Cisco networking, Endpoint Security, and Firewall Administration. Proven track record delivering 1st/2nd line support, network deployments, incident resolution, and infrastructure management in highly regulated environments. Currently transitioning into a cloud-focused role with AWS Cloud Practitioner certification and hands-on AWS training.