I am a versatile technology professional focused on practical solutions, with a technical background in Computer Networks and currently pursuing higher education in Systems Analysis and Development. My professional career is marked by working as a NOC Operator at Globalweb Corp, where I specialized in monitoring environments and infrastructure using tools such as Zabbix and Grafana, in addition to managing incidents via Citsmart and GLPI with strict compliance with deadlines. In addition to technical expertise in Cloud and N1 support, I have complete mastery of the Office Package and solid experience in administrative routines and logistics, skills developed in companies such as Porto Seguro and Star Móveis. I am able to perform any task autonomously, from specialized technical support and monitoring of TCP/IP networks to the creation of flyers, editing of visual materials and organization of complex operational flows. I offer a delivery that combines advanced technical knowledge of IT with the creativity and organization necessary to optimize processes and ensure the continuity of your business.