ROSENIE MAY LEONG

I am writing to express my interest in a remote position within your organization, where I can contribute my skills in technical support, customer service, and engineering operations.
I am a Registered Mechanical Engineer with professional experience in both engineering and BPO environments. In my current role as a Duty Engineer at Acacia Hotel Bacolod, I manage technical operations, troubleshoot complex systems, and coordinate with multiple teams to ensure efficient and uninterrupted service. This experience has strengthened my ability to analyze problems quickly, communicate effectively, and deliver practical solutions—skills that are directly transferable to a remote support role.
Previously, I worked in the BPO industry providing customer and technical support through calls, email, and chat. I handled a wide range of concerns including troubleshooting device and network issues, managing customer accounts, and ensuring accurate documentation. These roles helped me develop strong communication skills, adaptability, and a customer-focused mindset.
I am particularly interested in remote opportunities because they allow me to combine my technical expertise with my passion for helping customers in a flexible and technology-driven environment. I am confident in my ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
I would welcome the opportunity to contribute to your team and support your customers with professionalism and efficiency. Thank you for considering my application. I look forward to the possibility of discussing how I can add value to your organization.