• Built and managed end-to-end business systems including CRM pipelines, automation workflows, and onboarding systems.
• Designed multi-step automation workflows using Zapier and Make, improving lead processing and operational efficiency.
• Implemented AI-assisted workflows using ChatGPT and Claude, improving lead qualification and conversion by 30%.
• Conducted full system testing, ensuring triggers, automations, and data flows worked reliably before deployment.
• Reduced system setup time by 80% through reusable automation frameworks.

• Designed and deployed a complete operational system integrating CRM, data pipelines, and communication workflows.
• Built Make.com + Airtable automation infrastructure to eliminate manual coordination and improve workflow efficiency.
• Translated business requirements into scalable systems supporting onboarding, matching, and reporting processes.
• Improved data visibility and reporting accuracy through structured automation pipelines.

• Owned and managed internal automation systems and CRM workflows, improving data accuracy by 35% and reducing manual work by 60%.
• Built and maintained 10+ production automation workflows using Zapier, APIs, and webhooks across operational and reporting systems.
• Designed and implemented structured data pipelines and reporting dashboards, improving decision-making speed by 25%.
• Troubleshot and resolved system failures, ensuring consistent workflow execution and high system reliability.
• Implemented validation logic, error handling, and monitoring to prevent automation breakdowns at scale.
• Documented workflows, system logic, and SOPs to support team adoption and scalability