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Presentation
Versatile and results-oriented virtual assistant, specialized in customer relations and digital communication. I support companies and entrepreneurs in operational management, online visibility and customer conversion, thanks to solid skills in graphic design, writing & professional layout of ebooks, social networks and other digital tools. Accustomed to demanding environments, I combine a sense of service, rigor and creativity to generate concrete impact.
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Portfolio
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Background
Virtual Assistant
• Create the logo, training posters, LinkedIn page to reinforce the image of the firm
• Prospecting customers online for 7 days which allowed to acquire 7 customers
• Manage incoming messages and guide customers through the registration and payment process
• Assist the director during training sessions (logistics and follow-up of participants)
• Provide customer support to resolve difficulties in accessing training
• Collect and organize customer testimonials for marketing purposes
• Turnover of 210,000 FCFA achieved in 1 week (100% organic)
• Prospecting customers online for 7 days which allowed to acquire 7 customers
• Manage incoming messages and guide customers through the registration and payment process
• Assist the director during training sessions (logistics and follow-up of participants)
• Provide customer support to resolve difficulties in accessing training
• Collect and organize customer testimonials for marketing purposes
• Turnover of 210,000 FCFA achieved in 1 week (100% organic)
Virtual Assistant
• Create posters of the farm's product and service offerings
• Create and animate the company's Facebook page
• Respond to customer messages on Facebook and provide clear information
• Qualify prospects and direct them to the manager
• Create and animate the company's Facebook page
• Respond to customer messages on Facebook and provide clear information
• Qualify prospects and direct them to the manager
Virtual Assistant
• Create the logo, advertising posters, social media visuals to reinforce the image of the agency
• Animate the agency's Facebook page daily with a growth of +650 subscribers
• Respond to comments and messages and refer prospects to the Director for conversion
• Animate the agency's Facebook page daily with a growth of +650 subscribers
• Respond to comments and messages and refer prospects to the Director for conversion
Virtual Assistant
• Create posters of real estate offers that have improved the performance of marketing campaigns
• Animate the Facebook page of the company that has improved its online visibility
• Create and manage online forms for the collection and follow-up of customer requests
• Respond to customer messages on Facebook, WhatsApp and provide clear information
• Qualify prospects and direct them to the manager for the finalization of transactions
• Animate the Facebook page of the company that has improved its online visibility
• Create and manage online forms for the collection and follow-up of customer requests
• Respond to customer messages on Facebook, WhatsApp and provide clear information
• Qualify prospects and direct them to the manager for the finalization of transactions
Customer service: dealing with difficult customers
Baccalaureate Series G2 (Accounting)
Graphic design
Baccalaureate Series D (Scientific)
📄PDF
Customer service: dealing with difficult customers
Graphic design
🇫🇷French
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday â–ª Today
Closed
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