Shania Kartodiwongso

I am a reliable and detail-oriented Virtual Assistant dedicated to helping businesses streamline their daily operations and deliver outstanding customer experiences. I provide professional support in customer service, administrative tasks, and planning, allowing business owners to focus on growing their business.

My customer support services include handling email, live chat, and phone inquiries, responding to customer questions, resolving issues, processing orders, managing returns, and ensuring every customer receives timely and friendly assistance.

On the administrative side, I assist with data entry, email and calendar management, document organization, appointment scheduling, file management, CRM updates, internet research, and other day-to-day administrative tasks that keep your business organized and efficient.

I also provide planning and coordination support by scheduling appointments, managing calendars, organizing workflows, following up with clients, coordinating meetings, and ensuring daily operations run smoothly.

I am experienced with tools such as Microsoft Office, Google Workspace, Odoo, Pipedrive, LeadDesk, Canva, and other cloud-based business applications. I learn new systems quickly and adapt easily to different workflows.

I am fluent in both Dutch and English and can provide professional support to international clients. Whether you need ongoing virtual assistance or help with specific projects, I am committed to delivering accurate, efficient, and high-quality work while maintaining clear communication and confidentiality.