IT Technician & Field Service Engineer – Security Screening Equipment

Experienced IT Technician & Field Service Engineer with over 10 years in the IT and technical support field, specializing in security screening systems. Skilled in installation, maintenance, troubleshooting, and repair of X-ray scanners, metal detectors, and related inspection equipment used in airports and high-security environments.

Responsible for on-site and remote technical support, diagnosing hardware and software issues, performing preventive maintenance, and ensuring all systems operate efficiently with minimal downtime. Strong knowledge of networking, system configuration, and integration of security devices.

Proven ability to work under pressure, respond quickly to service calls, and maintain compliance with safety and operational standards. Excellent problem-solving skills with a focus on delivering reliable and timely technical solutions.

1. Developed a social media strategy to increase the following of the company website
2. Website Building & Maintenance using WordPress
3. Documentation, Graphic Designing & E-Marketing
4. Diagnosed and resolved hardware, software, or other network and system problems, and replaced defective components when necessary.
5. Assisted in the budgeting for IT expenses, including the purchase of new equipment and software.

1. Maintaining and administering the computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
2. Troubleshoot all peripheral computer-related office machines, including copiers, printers, and photocopiers.
3. Installing and implementing multiple security camera systems in three separate facilities, and installing software on PCs to monitor

Vehicle Clearance Company
Preparation & submission of documents to Sri Lanka Customs for vehicle clearance (Asycuda)
Computer Hardware and Software Maintenance