Visionary, high-performing QA Manager and Quality Engineering Leader with 18+ years of experience leading enterprise-wide quality management, test strategy, and agile quality governance across SaaS, ERP, e-Commerce, CMS, and cloud ecosystems. Pioneer in driving AI-first frameworks and intelligent automation, successfully embedding Microsoft Copilot, Custom GPTs, Agentic AI, and Gemini Gems into DevOps CI/CD workflows to reduce test case generation loops by 50% and minimize clarification cycles by 60%. Proven track record building and scaling centralized Quality Engineering Centers of Excellence (TCoE), standardizing playbooks, and managing dynamic multi-disciplinary global teams of 10 to 40+ members. Strategic liaison expert at aligning onshore/offshore vendor organizations with executive business objectives, driving complex modernization programs (including Oracle EBS to Microsoft Dynamics 365 F&O transformations), and establishing automated quality gates that guarantee zero-critical-defect production releases.