Wilfred Sotto

I’m a versatile Virtual Assistant with a unique blend of creative, technical, and operational expertise. With over 5 years of professional experience spanning creative direction, eCommerce support, customer coordination, and team leadership, I specialize in helping businesses operate efficiently while maintaining strong brand presence and customer satisfaction.

I have hands-on experience managing product listings, creating marketing visuals, editing video content for ads and social media, and maintaining organized, high-performing online stores. Beyond creative work, I bring a strong foundation in customer support, scheduling, escalation handling, and process improvement, ensuring both smooth operations and excellent client experiences.

As a former Team Lead and escalation specialist, I’m highly dependable under pressure, detail-oriented, and proactive in solving problems before they grow. I communicate clearly, meet deadlines consistently, and take full ownership of my responsibilities.

Whether you need help with eCommerce, creative assets, social media, video editing, or customer support, I’m committed to delivering professional, reliable, and results-driven support to help your business grow.