Professional WhatsApp Customer Service Management for Businesses

I’m a virtual assistant based in Luanda, specializing in customer service and digital support for small businesses, online shops, and service providers.

My work ensures that no customer is left without a response and no sale is lost due to a lack of customer support.

What I provide:
- Fast, personable customer service on WhatsApp Business and Instagram (responses within 10 minutes during agreed working hours)
- Answering questions and sharing product information, prices, and delivery times
- Organizing orders, appointments, and contact details in a simple spreadsheet
- Following up with interested customers who haven’t completed their purchase
- Basic WhatsApp Business organization: labels, catalog, and quick replies

What sets me apart:
I focus on results, not just responding. I communicate clearly, am highly organized, meet deadlines, and keep your business information confidential. I adapt quickly to each client’s processes and provide a weekly customer service report.

Experience:
Online customer service, remote administrative support, transcription, social media management, and voice-over work. Familiar with the language and customer behavior in Angola.

Ideal for shops, salons, clinics, restaurants offering delivery, and businesses on Instagram.

Available for a one-hour trial and monthly partnerships.