Aayusha Chapagain

As a Customer Service Representative, I assisted customers through phone, email, and chat by answering inquiries, resolving complaints, and providing clear information about products and services. I handled order processing, returns, and account updates while maintaining accurate records in the CRM system. I worked closely with different departments to ensure quick solutions, supported customers with basic troubleshooting, and delivered a positive service experience with patience, empathy, and professionalism. My role required strong communication, multitasking, and problem-solving skills, and I consistently aimed to keep customer satisfaction high through timely and helpful support.