Operations & Customer Experience Leader | Hospitality, Automotive & International Business
Operations & customer experience leader with 10+ years' experience across multi-site hospitality and automotive services, marketing leadership, and international business exposure. Recognized for keeping daily operations on track while improving service standards, team performance, and compliance. Strengths include leading cross-functional teams, planning and executing multi- channel marketing, and using performance reporting to support growth initiatives in fast-paced environments. Based in Kampala; fluent in English and upper-intermediate in Mandarin.