Akinfenwa Deborah

A Customer Service Representative & Sales Closing position. With a strong track record in customer support, virtual assistance, and client relationship management, I excel at turning everyday customer inquiries into long term customer loyalty and closed high value sales. I bring a blend of empathetic communication, CRM proficiency, and target-driven negotiation skills that deliver measurable growth.
​Throughout my career, I have proven that proactive customer service is the single best foundation for successful sales closing. By taking time to deeply understand client pain points, building rapport, and positioning services as tailored solutions, I consistently transition service inquiries into high-converting sales opportunities.
​Key Strengths & Value Delivered:
​High-Conversion Sales Closing: Skilled at managing prospects through the sales pipeline, overcoming objections, handling price resistance, and confidently closing deals.
​Omnichannel Customer Support: Experienced in handling live chat, email ticketing, call management, and CRM tool integrations to ensure seamless query resolution and client retention.
​Relationship & Trust Building: Adept at establishing immediate credibility with potential clients, transforming hesitant leads into active, loyal users.
​Operational & Admin Support: Strong background in workflow optimization, prompt query tracking, and ensuring zero fall-off across customer touchpoints.
​What sets me apart is my ability to active-listen and identify immediate upsell or cross-sell opportunities without compromising customer trust. I am eager to bring my customer success mindset, structured problem-solving, and decisive deal-closing capabilities to your team to help drive revenue and maintain exceptional satisfaction ratings