Presentation

Bridging the gap between strategy and execution through data-driven operations. I partner with business owners and project leads on a flexible, part-time basis to organize operational data, design governance frameworks, and optimize customer delivery cycles. Core Services:Dashboard & KPI Architecture: Custom Excel models, performance trackers, and operational scorecards to track revenue, team efficiency, and project health. Workflow & SLA Optimization: Establishing structured escalation matrices and SLA governance to improve customer satisfaction and reduce resolution delays. Documentation & Business Process Mapping: End-to-end documentation for technical workflows, field operations, and client service management. Key Account & Client Delivery Strategy: Framework design for client retention, review cadences, and service-level compliance. Available for short-term projects, workflow audits, and part-time advisory engagements. Let’s connect to discuss how we can make your business operations leaner and more scalable.

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Background

Senior Associate Lead

Repos Energy India Pvt Ltd · 09/03/2020 – Today

Dynamic, Bachelor of Mechanical Engineering professional with 6+ years of hands-on experience bridging technical operations, field asset deployment, and business development across energy distribution and industrial automation. Proven track record acting as the critical communications link between customers, Business Development, and Operations teams to execute high-value technical contracts and resolve complex engineering bottlenecks. Skilled in job design, operational governance, real-time data interpretation, on-location site troubleshooting, and post-job analysis. Adept at mentoring technical personnel and managing enduring relationships with technical client stakeholders while working independently in demanding environments.

Bachelors in Mechanical Engineering

Pune University · 2017 – 2020

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Bsiness & Data Analyst

01/02/2023

I help startups, SMBs, and growing enterprises streamline their operations, resolve execution bottlenecks, and build scalable systems. With 6+ years of experience managing multi-crore operational portfolios and leading cross-functional teams in the energy and tech-enabled automation sectors, I specialize in turning fragmented processes into standardized, measurable workflows. SOP Design & Process Standardization: Building clear, audit-ready Standard Operating Procedures, onboarding workflows, and operational manuals that teams can actually follow. Operational Bottleneck Resolution: Analyzing process breakdowns, diagnosing root causes, and implementing structured SLA frameworks to cut turnaround times. Vendor & Service Network Setup: Structuring service delivery frameworks, vendor governance, and partner evaluation criteria.

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