My name is Alfe Terante, a customer service professional and operations leader with over 5 years of experience in the business process outsourcing sector. I specialize in real-time troubleshooting, process efficiency, and technical guidance, having served in leadership roles such as Floor Support. My name is Alfe Terante, and I am a customer service professional and operations leader with over five years of experience in the business process outsourcing sector. I specialize in real-time troubleshooting, process efficiency, and technical guidance, having held leadership roles such as Floor Support and Retail Campaign Lead.

Throughout my career, I have developed a diverse skill set across several specialized domains:

**Operations & Leadership:** I have acted as a primary technical resource for large teams, managing high-level escalations and monitoring real-time metrics to ensure campaign success.

**Aviation & Travel:** As an Airline Reservation Specialist, I possess expertise in facilitating complex flight reservations, fare modifications, and ensuring compliance with international regulations using Skyspeed.

**Technical Support & Billing:** My background includes providing step-by-step remote hardware and software troubleshooting, as well as managing financial dispute resolutions and fraud claims within Einstein 360 and Salesforce.

**Sales & Retention:** I have a proven track record of exceeding monthly sales targets and using my negotiation skills to maintain long-term business relationships.

I am technically proficient in a wide range of tools, including CRM systems like Microsoft Dynamics, communication platforms such as RingCentral and Slack, and project management software like Jira and Confluence.

Currently, I am an undergraduate student majoring in Automotive at Carlos Hilado Memorial State University. Outside of my professional life, I am a strategic gamer and a sports enthusiast who enjoys basketball and badminton. I also have a deep passion for the automotive industry and often spend my free time working as a mechanic. Retail Campaign Lead. Throughout my career, I have developed a diverse skill set across several specialized domains: Operations & Leadership: I have served as a primary technical resource for large teams, managing high-level escalations and monitoring real-time metrics to ensure campaign success. Aviation & Travel: I am an Airline Reservation Specialist with expertise in facilitating complex flight reservations, fare modifications, and international regulatory compliance using Skyspeed.Technical Support & Billing: My background includes providing step-by-step remote hardware and software troubleshooting, as well as managing financial dispute resolutions and fraud claims within Einstein 360 and Salesforce.Sales & Retention: I have a proven track record of exceeding monthly sales targets and utilizing negotiation skills to maintain long-term business relationships.I am technically proficient in a wide array of tools, including CRM systems like Microsoft Dynamics, communication platforms such as RingCentral and Slack, and project management software like Jira and Confluence. I am currently an undergraduate student majoring in Automotive at Carlos Hilado Memorial State University. Outside of my professional life, I am a strategic gamer and a sports enthusiast who enjoys basketball and badminton. I also have a deep passion for the automotive industry, often spending my free time working as a mechanic.