Alice ASSEN
Douala, Cameroon
Alice ASSEN
Customer advisor
Category : Marketing and sales
Hello and welcome to my profile!
I am based in Douala, with more than 3 years of experience in customer service. Over the years, I have learned to manage requests with patience, responsiveness and professionalism, even in the most delicate situations. I support companies and entrepreneurs in the management of their customer relations on a daily basis.
Here's what I can take care of for you:
Message and email management: Fast, courteous and efficient responses to your prospects and customers (WhatsApp, social networks, emails).
Telephone support: Taking incoming/outgoing calls, warm telephone reception and customer information.
Follow-up and loyalty: Processing of requests, management of after-sales service and follow-up of files to guarantee the satisfaction of your customers.
Rigorous, organized and with an excellent sense of contact, I adapt quickly to your activity to save you precious time.
Do not hesitate to contact me to discuss your needs!
I am based in Douala, with more than 3 years of experience in customer service. Over the years, I have learned to manage requests with patience, responsiveness and professionalism, even in the most delicate situations. I support companies and entrepreneurs in the management of their customer relations on a daily basis.
Here's what I can take care of for you:
Message and email management: Fast, courteous and efficient responses to your prospects and customers (WhatsApp, social networks, emails).
Telephone support: Taking incoming/outgoing calls, warm telephone reception and customer information.
Follow-up and loyalty: Processing of requests, management of after-sales service and follow-up of files to guarantee the satisfaction of your customers.
Rigorous, organized and with an excellent sense of contact, I adapt quickly to your activity to save you precious time.
Do not hesitate to contact me to discuss your needs!
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
![I will manage your customer service and sales remotely]()
I will manage your customer service and sales remotely5 $ - Per hourNeed to develop your sales or ensure impeccable customer follow-up? I'm here to help. Professional, dynamic and attentive, I take care of the management of your prospects, the commercial follow-up ...
Onboarding, advising and nurturing prospects online.
Converting leads into customers.
Weekly customer follow-up and loyalty.
Writing and filling in daily activity reports.
Converting leads into customers.
Weekly customer follow-up and loyalty.
Writing and filling in daily activity reports.
Remote customer advice and presentation of offers.
Management of customer requests and handling of complaints.
Commercial follow-up and personalized customer support.
Management of customer requests and handling of complaints.
Commercial follow-up and personalized customer support.
Promotion of cosmetic products by phone.
Management of incoming and outgoing calls.
Make appointments and convert prospects into customers.
Management of incoming and outgoing calls.
Make appointments and convert prospects into customers.
General secondary education with the baccalaureate
Lower secondary education leading to the BEPC
- 🇬🇧 English
- 🇫🇷 French
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