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Presentation
Hello and welcome to my profile!
I am based in Douala, with more than 3 years of experience in customer service. Over the years, I have learned to manage requests with patience, responsiveness and professionalism, even in the most delicate situations. I support companies and entrepreneurs in the management of their customer relations on a daily basis.
Here's what I can take care of for you:
Message and email management: Fast, courteous and efficient responses to your prospects and customers (WhatsApp, social networks, emails).
Telephone support: Taking incoming/outgoing calls, warm telephone reception and customer information.
Follow-up and loyalty: Processing of requests, management of after-sales service and follow-up of files to guarantee the satisfaction of your customers.
Rigorous, organized and with an excellent sense of contact, I adapt quickly to your activity to save you precious time.
Do not hesitate to contact me to discuss your needs!
I am based in Douala, with more than 3 years of experience in customer service. Over the years, I have learned to manage requests with patience, responsiveness and professionalism, even in the most delicate situations. I support companies and entrepreneurs in the management of their customer relations on a daily basis.
Here's what I can take care of for you:
Message and email management: Fast, courteous and efficient responses to your prospects and customers (WhatsApp, social networks, emails).
Telephone support: Taking incoming/outgoing calls, warm telephone reception and customer information.
Follow-up and loyalty: Processing of requests, management of after-sales service and follow-up of files to guarantee the satisfaction of your customers.
Rigorous, organized and with an excellent sense of contact, I adapt quickly to your activity to save you precious time.
Do not hesitate to contact me to discuss your needs!
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Offered services
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Background
Assistant/ Secretary
Onboarding, advising and nurturing prospects online.
Converting leads into customers.
Weekly customer follow-up and loyalty.
Writing and filling in daily activity reports.
Converting leads into customers.
Weekly customer follow-up and loyalty.
Writing and filling in daily activity reports.
Call centre advisor
Remote customer advice and presentation of offers.
Management of customer requests and handling of complaints.
Commercial follow-up and personalized customer support.
Management of customer requests and handling of complaints.
Commercial follow-up and personalized customer support.
Telemarketist
Promotion of cosmetic products by phone.
Management of incoming and outgoing calls.
Make appointments and convert prospects into customers.
Management of incoming and outgoing calls.
Make appointments and convert prospects into customers.
General Baccalaureate
General secondary education with the baccalaureate
BEPC
Lower secondary education leading to the BEPC
🇬🇧English 🇫🇷French
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday â–ª Today
Closed
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