Amr Mohamed

More than 10 years of sales experience
1. Consultative Selling Services
Instead of just displaying the item, the sales person acts as an advisor:

Needs Analysis: Studying the customer's situation and identifying the gaps that the product can fill.

Providing customized solutions: Designing a quote or service package that precisely suits the client's budget and needs.

2. Demos & Presentations
Product Description: A presentation explaining technical features and business benefits.

Hands-on experience: Setting up a trial environment for the customer to test the product before making a purchase decision.

3. Relationship Management and Communication (CRM)
Build trust: Maintain regular communication with existing customers to ensure their loyalty.

Dispute management: Listening to customer concerns and providing logical and persuasive responses that turn a rejection into acceptance.

4. Negotiation and Contracting Services
Financial Negotiation: Reaching a point of balance between the profitability of the company and the purchasing power of the customer.

Facilitate Procedures: Coordinate with the legal and financial departments to complete the drafting and signing of contracts smoothly.

5. After-Sales Support
Periodic follow-up: Ensuring that the product is working efficiently and that the customer is satisfied with the results.

Complaint handling: Acting as a liaison between the client and the technical support team to resolve any issues that arise quickly.

6. Market Research and Data Collection
Competitor Monitoring: Providing the company with information about competitors' movements and prices.

Conveying the voice of the customer: Reporting to management on the desires of new customers for future product development.