With over 18 years of experience as a Senior Operations Manager in the BPO/ICT sector, I have a proven track record of driving operational excellence, optimizing processes, and leading high-performing teams. My expertise spans efficiency improvement, resource optimization, and digital transformation initiatives, including automation and AI integration, resulting in cost savings and enhanced customer satisfaction.
Throughout my career, I have successfully implemented strategies that streamline workflows, improve service quality, and foster strong employee engagement. I am Lean Six Sigma certified and skilled in policy management, ISO implementation, and risk governance.
In my current role as Compliance Manager, I leverage my operational background to strengthen regulatory compliance, manage risks, and uphold governance standards. My focus is on building robust compliance frameworks that align with organizational objectives while ensuring adherence to industry regulations.
I'm also a freelance French AI trainer;
. I Evaluate and improve AI-generated responses for accuracy and clarity
. Annotate and label data to support machine learning models
. Create high-quality sample answers to train AI systems
. Follow detailed guidelines to ensure consistency and quality