Antonious Emad

◦ Systems Availability & SLA : Monitored and maintained 99.9% uptime across hybrid Azure, AWS,
Windows Server, and Linux production environments through proactive health checks and real-time
alerting.
◦ Incident Response & RCA : Led structured incident response and root cause analysis for critical
service degradations, reducing MTTR by ~25% through corrective actions in collaboration with cross
functional IT teams.
◦ PowerShell Automation : Automated 15+ routine operational tasks and monitoring workflows using
PowerShell, reducing manual effort by ~40% and minimizing human error across repetitive processes.
◦ ELK Stack Observability : Performed proactive log analysis and resource tracking using Elasticsearch,
Logstash, and Kibana — enabling early detection of 30+ recurring anomalies and delivering
weekly/monthly KPI dashboards to management.
◦ Infrastructure as Code : Designed and deployed cloud and on-premise infrastructure using Terraform
and Ansible, ensuring consistent, repeatable, and policy-compliant system configurations across all
environments.
◦ Cloud Identity & AVD : Configured and supported Azure Virtual Desktop (AVD) environments and
administered Active Directory (AD DS, GPO, domain migrations) for multi-site remote users.
◦ Migrations & Change Management : Executed Microsoft Exchange hybrid and Office 365 migrations
for hundreds of mailboxes with zero unplanned downtime through coordinated change management
processes.
◦ Container Orchestration & CI/CD : Managed containerized workloads using Docker and Kubernetes
(KubeSphere) with Jenkins CI/CD pipelines for internal infrastructure service deployments.