Independent Consultan, Researcher, and Trainer

Self-Employed · 01/02/2022 – Today

I deliver consultancy, research, and training as requested by the client.

My current projects include:
1. Conducting secondary research on Indonesia's Government-to-Person (G2P) or social assistance program for a client,
2. Participating in an AI awareness initiative, which marks my first in-depth exploration of AI, and I'm eager to broaden my understanding of this rapidly evolving field.

Senior Manager

MicroSave Consulting · 01/07/2015 – 31/01/2022

In my previous position as Senior Manager at MicroSave Consulting, my job responsibilities included supporting the delivery of assignments that typically focused on technical support to clients across various divisions and industries, utilizing the approaches and frameworks of MSC.

Licensed Insurance Agent

Manulife Financial · 01/10/2014 – 01/07/2015

- A financial advisor for the customer who needs financial and insurance planning for themselves and their family, by providing suitable products from Manulife for them
- Developing and maintaining customer relationships

First Senior Manager

PT. Bank Mandiri (Persero), Tbk. · 01/04/2007 – 01/12/2013

In my last position as First Senior Manager, I was in charge of:
- Managing and monitoring service quality in Bank Mandiri's branch
- Developing and communicating service quality and standard development for Micro and Retail Banking in Bank Mandiri
- Quality Assurance in monitoring and maintaining the service level in Bank Mandiri's branch
- Experienced and certified trainer for Banking Frontliner's skills, especially for Customer Service, Teller, Security, and Phone Operator

Master of Engineering

Bandung Institute of Technology, Indonesia · 2002 – 2005

I earned a Master of Engineering degree in Industrial Management and Engineering.

Bachelor of Engineering

University of Diponegoro, Indonesia · 1998 – 2002

I earned a Bachelor of Engineering degree in Industrial Engineering.

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AI Trainer

04/05/2025

I earned these certificates after finishing a series of training from KORIKA for the AI awareness and literacy project.

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