Hi there, I’m Awais, a Workflow Automation Engineer & Certified Linnworks Specialist
Helping eCommerce brands save hours, cut errors, and scale faster with smart systems.

With 5+ years of hands-on experience automating and managing backend operations, I craft intelligent and automated workflows that supercharge your daily tasks.

What I can do for you:

E-commerce Operations: Automated product listing updates, order management, and customer notifications using API integrations between e-commerce platforms (e.g., Amazon, Shopify) and third-party tools.

Customer Support: Implemented automated ticketing systems for customer inquiries, integrating helpdesk platforms (like Gorgias and Zendesk) with CRM and knowledge base systems.

Marketing Campaigns: Set up automated email campaigns, including welcome series, post-purchase follow-ups, and customer re-engagement, using platforms like Omnisend.

Social Media Content: Automated social media posting schedules and content curation across platforms (LinkedIn, Instagram, TikTok) using tools like Buffer or Hootsuite, enhancing consistency and engagement.

Sales Pipeline: Integrated lead capture forms with CRM systems and automated lead follow-up sequences, reducing manual entry and optimizing conversion rates.

E-commerce Optimization: Automated the generation of SEO-optimized product descriptions and image updates on Amazon and other platforms, improving product visibility and sales performance.

Customer Experience Automation: Implemented AI-driven chatbots for first-level support on websites, reducing response times and improving customer satisfaction.

Finance and Billing: Automated invoice creation, payment reminders, and reconciliation processes, significantly cutting down manual effort and errors.

Report Generation: Automated weekly and monthly reports on marketing performance, sales tracking, and client metrics, ensuring real-time insights for decision-making.

AI-Powered Recruitment: Implement an AI-powered recruitment tool (Automaiton.ai) to streamline candidate sourcing, interviews, and candidate engagement across multiple platforms (LinkedIn, Indeed).

Advanced Analytics: Plan to automate deeper analytics of customer behavior using machine learning models to predict buying patterns and optimize inventory management.

Voice-Activated Order Management: Automate order processing and customer service workflows through voice-activated AI assistants for seamless operations in physical and online stores.

Predictive Customer Support: Using AI and predictive analytics, I aim to automate customer service escalations and proactive issue resolutions, improving response accuracy and time to resolution.

Cross-Platform Marketing Automation: Develop a fully automated cross-platform marketing system, linking email, SMS, push notifications, and social media in one unified workflow for seamless customer communication.


Whether you’re a brand looking to scale operations or a founder tired of spreadsheets and manual tasks, I’m here to help you run leaner, smarter, and more profitably.

Let’s chat if you're ready to:
Centralize your ops
Automate daily workflows
Expand sales channels with confidence

Ready to simplify and scale your backend? Send me a message!

Awais