Aya Ayman

Business Process Management & Process Improvement

I help businesses optimize their operations, streamline workflows, and improve efficiency through business process management and data-driven solutions. My services focus on identifying operational bottlenecks, standardizing processes, and developing practical strategies that reduce costs, minimize errors, and enhance productivity.

My Services Include:

Business Process Mapping: Visualizing existing business workflows using tools such as Lucidchart to identify inefficiencies and opportunities for improvement.
Process Optimization: Analyzing current operations, identifying bottlenecks, and implementing improvements to reduce turnaround time and operational costs.
SOP Development: Creating Standard Operating Procedures (SOPs) to standardize business operations, improve consistency, and ensure compliance.
Workflow Automation: Identifying automation opportunities and designing streamlined workflows to minimize manual tasks and reduce human error.
KPI Development & Performance Monitoring: Establishing performance indicators and developing dashboards to track business performance and support data-driven decisions.
Root Cause Analysis: Identifying the underlying causes of operational problems and developing corrective and preventive action plans.
Business Process Documentation: Developing process flowcharts, RACI matrices, and SLA frameworks to clarify responsibilities and improve coordination between departments.
Data Analysis & Reporting: Using Excel and Power BI to analyze operational data, identify trends, and transform business data into actionable insights.

My Approach

I combine Lean principles, analytical thinking, and practical business solutions to help organizations build efficient, measurable, and sustainable processes.