Bianca Nicholson

•Provided end-to-end virtual administrative and executive support, managing calendars, correspondence, meetings, records, documents, and competing operational priorities.
•Managed and prioritised email and telephone communication and coordinated with staff, donors, volunteers, suppliers, and external stakeholders.
•Entered, updated, and maintained customer, beneficiary, stakeholder, invoice, and administrative data in spreadsheets and internal systems, maintaining accuracy and completeness.
•Cross-checked records and supporting documents, identified discrepancies, and followed up on missing or unclear information to verify and correct records.
•Processed invoices, captured expense and transaction information, and maintained accurate supporting documentation.
•Reviewed, organised, and maintained electronic records and files using consistent filing and document-management practices.
•Prepared reports, meeting packs, minutes, research summaries, donor communications, grant documentation, and compliance records.
•Handled confidential information with discretion and coordinated multiple priorities while meeting deadlines in a remote environment.

•Managed front-office administration and responded professionally to client enquiries through telephone, email, and in-person communication.
•Entered and updated client, supplier, quotation, invoice, and administrative information in spreadsheets and company records, maintaining accurate and complete data.
•Cross-checked invoices, purchase orders, supplier statements, and supporting documents; identified discrepancies and followed up for clarification.
•Maintained organised digital records and implemented a structured filing system for efficient document retrieval and record management.
•Reviewed administrative information for missing or inconsistent details and corrected records when verified information was available.
•Prepared reports, spreadsheets, presentations, correspondence, quotations, and client-facing documents using Microsoft Office.
•Supported scheduling, document processing, customer service, and general administrative coordination while handling business information professionally.

•Coordinated technician schedules and installation appointments for clients experiencing signal problems and communicated appointment details to clients and field technicians.
•Entered and updated customer, installation, scheduling, and job-completion information in databases and tracking records.
•Cross-checked job details, appointment information, and technician updates to maintain accurate and complete service records.
•Maintained accurate client databases, installation records, and daily job-tracking logs, checking information for missing or inconsistent details.
•Reviewed records and followed up with clients or technicians when information required clarification or verification.
•Prepared monthly reports covering installation activity, technician performance, service delivery, and client feedback.
•Responded to customer and technician enquiries, resolved scheduling conflicts, and escalated technical matters when required.