CECILIA LENTSOANE

I help businesses provide outstanding customer service and stay organized behind the scenes. With 7+ years of professional experience, I have supported customers and students for organizations in the US,South Africa and UK, handling communication through phone, email and live chat while ensuring every interaction is professional, accurate and friendly.

My background includes customer service, administrative support, academic administration, data management, scheduling, CRM systems and document management. Before moving into education, I worked in health insurance sales, where I developed strong communication, relationship-building and problem-solving skills.

I am known for being dependable, organized, easy to train and committed to delivering high-quality work. I enjoy learning new systems and processes, adapt quickly to changing business needs and take pride in helping clients save time and deliver excellent service to their customers.

Core Skills:
Customer Service, Virtual Assistance, Academic Administration, Email & Chat Support, Phone Support, CRM Systems, Calendar Management, Data Entry & Record Keeping, Document Management, Scheduling, Problem Solving, Time Management, Attention to Detail, Fast Learner, Strong Communication and Remote Team Collaboration