Charles Mwangi

I am a dedicated IT Professional with a comprehensive background in Technical User Support and Digital Marketing, specializing in bridging the gap between product performance and audience growth. I bring a data-driven approach to solving complex technical challenges, from managing high-volume help desk ticket lifecycles and API troubleshooting to optimizing Technical SEO and cross-channel marketing automation. By leveraging deep analytical skills and a customer-centric mindset, I translate technical user feedback into actionable insights that refine marketing funnels, reduce churn, and consistently improve ROI. My expertise lies in maintaining seamless system operations while building high-converting digital strategies that foster long-term user engagement