Chinedu Bestie Ojugbeli
Kaduna, Nigeria
Chinedu Bestie Ojugbeli
Customer support specialist
Category : Communication
SUMMARY
Dedicated Customer Support Specialist with over 1+ year of experience delivering high-quality remote support to customers and businesses. Proven ability to resolve issues quickly, improve customer satisfaction, and maintain excellent service standards. Skilled in handling customer inquiries, managing CRM systems, and providing administrative support. Strong communicator with a track record of improving team performance and delivering top-notch customer experiences.
PROFESSIONAL EXPERIENCE
Customer Support & Sales Support Specialist
2024 – 2025
Resolved 96% of customer issues, ensuring fast and effective problem resolution.
Maintained a high customer satisfaction rate by providing professional and empathetic support.
Handled customer inquiries, complaints, and product/service questions across multiple channels.
Used CRM tools to track, manage, and resolve customer tickets efficiently.
Contributed to improving team productivity and service quality.
Trained and supported new agents, helping improve onboarding and performance.
Virtual Assistant (Customer Support )
2025 – Present
Managed customer email communication with 95% response efficiency.
Scheduled meetings and managed calendars with zero conflicts.
Provided customer and administrative support to entrepreneurs and remote businesses.
Organized client communications and ensured timely follow-ups.
Coordinated travel and logistics, saving clients 12+ hours monthly.
CUSTOMER SUPPORT SKILLS
Customer Service & Customer Satisfaction
Issue Resolution & Complaint Handling
Email, Chat & Remote Support
CRM Systems: HubSpot, Zendesk, Freshdesk, Salesforce
Customer Retention & Relationship Management
Time Management & Multitasking
Administrative Support
Strong Written & Verbal Communication
Problem Solving & Attention to Detail
Google Workspace & Remote Collaboration Tools
CERTIFICATIONS
Customer Relations Manager — digital witch
IT Support — digital witch
Administrative Assistant-- digital witch
KEY ACHIEVEMENTS
Achieved 96% customer issue resolution rate
Maintained high customer satisfaction performance
Responded to emails with 95% efficiency
Helped improve team productivity and service delivery
Successfully trained and supported new customer support agents
Dedicated Customer Support Specialist with over 1+ year of experience delivering high-quality remote support to customers and businesses. Proven ability to resolve issues quickly, improve customer satisfaction, and maintain excellent service standards. Skilled in handling customer inquiries, managing CRM systems, and providing administrative support. Strong communicator with a track record of improving team performance and delivering top-notch customer experiences.
PROFESSIONAL EXPERIENCE
Customer Support & Sales Support Specialist
2024 – 2025
Resolved 96% of customer issues, ensuring fast and effective problem resolution.
Maintained a high customer satisfaction rate by providing professional and empathetic support.
Handled customer inquiries, complaints, and product/service questions across multiple channels.
Used CRM tools to track, manage, and resolve customer tickets efficiently.
Contributed to improving team productivity and service quality.
Trained and supported new agents, helping improve onboarding and performance.
Virtual Assistant (Customer Support )
2025 – Present
Managed customer email communication with 95% response efficiency.
Scheduled meetings and managed calendars with zero conflicts.
Provided customer and administrative support to entrepreneurs and remote businesses.
Organized client communications and ensured timely follow-ups.
Coordinated travel and logistics, saving clients 12+ hours monthly.
CUSTOMER SUPPORT SKILLS
Customer Service & Customer Satisfaction
Issue Resolution & Complaint Handling
Email, Chat & Remote Support
CRM Systems: HubSpot, Zendesk, Freshdesk, Salesforce
Customer Retention & Relationship Management
Time Management & Multitasking
Administrative Support
Strong Written & Verbal Communication
Problem Solving & Attention to Detail
Google Workspace & Remote Collaboration Tools
CERTIFICATIONS
Customer Relations Manager — digital witch
IT Support — digital witch
Administrative Assistant-- digital witch
KEY ACHIEVEMENTS
Achieved 96% customer issue resolution rate
Maintained high customer satisfaction performance
Responded to emails with 95% efficiency
Helped improve team productivity and service delivery
Successfully trained and supported new customer support agents
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
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