Presentation
I use AI tools together with my own editing and creative input to produce clear, professional and natural-sounding content that is tailored to each client’s needs. I can also assist with updating existing websites, formatting content and making written information more engaging and easier to understand.
My goal is to provide affordable, reliable and professional digital support that helps businesses present themselves online with confidence.
Background
Oversee daily hotel operations alongside the General
Manager
Supervise staff, manage schedules, and handle HR-related
matters including discipline
Coordinate conferences and events from enquiry to
execution
Manage reservations, quotations, and client communication
Ensure high guest satisfaction by handling complaints and
service delivery
Oversee front office operations, including check-ins/outs
and reservations (Protel Air)
Monitor cash handling, daily reconciliations, and basic
financial controls
Support stock control and procurement processes
Maintain and enforce company SOPs across departments
Economic Development of Tourism (Pass with Distinction)
Meetings, Incentives, Conferences & Events (Pass with Credit)
Hospitality Property & Facilities Management (Pass with Credit)
Hospitality And Tourism Operations Management (Pass with Credit)
Quality Management in Hospitality and Tourism (Pass with Distinction)
Rooms Division Management (Pass with Credit)
English Home Language (4)
Afrikaans First Additional Language (6)
Hospitality Studies (6)
Tourism Studies (5)
Mathematical literacy (6)
Computer Application Technology (4)

