Dynamic and versatile professional with extensive experience leading multidisciplinary teams, managing Branch operations, and running independent businesses. Skilled in conflict resolution, process optimization and achieving organizational goals through effective commercial strategies and exceptional customer service. Adept at multitasking and adapting to evolving business needs while fostering strong team collaboration and client satisfaction.
Lead teams to sell financial services. Planned and executed commercial policies.
Directed Branch administration and sales
Manager Bank reconciliations.
Achieved a sales increase of over 30%.
Implemented new customer service procedures, improving satisfaction rates by 40%.
Organized and directed the commercial team for sales and telephone service.
Developed commercial strategies and customer service approaches.
Achievement Managed a team of 20 employees increasing productivy by 30%.