Cris Alexander Banday

Results-driven Travel & Tech Support Specialist with proven experience in high-volume customer operations, handling over calls daily while maintaining efficiency under strict performance metrics. Expertise in resolving complex travel concerns, including flight rebooking, hotel accommodation changes, charge disputes, cancellations, and policy-based resolutions. Skilled in technical troubleshooting for consumer devices and delivering clear, professional support to customers in stressful situations. Manage emotional pressure, and maintain customer satisfaction in fast paced BPO and remote environments. Experienced in travel coordination, operations support, and multitasking across customer service, technical support, and administrative responsibilities with professionalism and accuracy